FAQ

FAQ –  Frequently asked questions. Simple, clear answers. 

• 1. Can a family member/friend be available for collection?

  
  Yes someone can do this on behalf of the hirer if paid for beforehand.

• 2. Can I book additional extras or equipment i.e. sat navs, wifi?

  
  Yes you can book additional extras.

• 3. Can I book a delivery & collection?

  
  Yes you can charges apply.

• 4. Can I check rates without making a reservation?

  
  Yes simply fill out an online quotation

• 5. Can I get a copy of my invoice?

  
  Yes please request one from accounts2@londoncarhire.com

• 6. Can I leave the car empty of fuel?

  
  Yes you can but you will be charged a fee on top of the national average pump price.

• 7. Can I pay cash?

  
  No, we only accept Credit/debit card payments or BACS by arrangement.

• 8. Can I buy additional insurance cover/excess waiver?

  
  Yes, you can buy additional cover please select from quote options.

• 9. Do I need to carry out any vehicle maintenance during the hire?

  
  Yes you will need to make customary checks on fluid levels and tyres.

• 10. How do I know my reservation is confirmed?

  
  You will receive a “Reservation Confirmation” email.

• 11. Do I need both parts of my driving licence?

  
  Yes you do however should you not have the UK Paper part of your licences we can make a DVLA check.

• 12. Do you hire vans self drive and with a driver?

  
  Yes we do.

• 13. Is there a minimum/maximum age for renting a car with Civilised?

  
  The minimum age to hire varies on vehicles.

• 14. Is there a mileage limit for my hire?

  
  We offer rates that include limited and unlimited mileage.

• 15. What do I need to do in the event of loss of keys?

  
  In the event of loss of keys you will need to call Civilised immediately.

• 16. What do I need to do in the event of Loss or theft of a vehicle?

  
  Call the local police authority and Civilised.

• 17. What is a Rental Agreement?

  
  The Rental Agreement is a contract between Civilised and the customer.

• 18. What proof do I need to show when hiring a vehicle?

  
  You will need your photocard driving licence, a bill and a credit/debit card.

• 19. What is a congestion charge?

  
  This is a charge for driving into an area of London known as the congestion charging zone. The purpose of a congestion charge is to encourage drivers not to drive into busy areas, to ease traffic congestion.

• 20. What do I need to check before I drive away?

  
  It is important that you check the vehicle for any damage. You will be asked to sign a Pre Rental Inspection document at the start and the end of the rental.